Service Engineer
Service Engineer
Based: Rotherham with travel
Salary: Excellent + Bonus + Vehicle + DIS + Pension
Our client is the UK's leading supplier of high-quality measuring instruments, and a vacancy now exists for a Service Engineer. As the UK & Ireland distributor for key Corporations, they supply automated petroleum test equipment for the petrochemical offshore and refining industries, and the company has grown to hold a major market share in its territory. There are members of staff who have been with the company for over 20 years. In part this is due to a team-based management style, an open-door policy for employees and the ongoing commitment to the growth of the company. The expansion plans are driven by a treble digit growth strategy, and it is an exciting time to join the organisation and for you to make a difference within the Petrochemical and Pharmaceutical industries.
The Role:
· Repairing faults, servicing/calibrating equipment both in house and in the field, offering telephone support and occasionally working away from home in the UK and Ireland. There may be some travel requirements on an international basis too.
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Using various strategies and tools to provide effective solutions to customers' concerns you will communicate with customers, colleagues and other technicians to ensure that services are delivered effectively.
· Promptly following up on service requests and providing customer feedback.
· Monitoring equipment and machinery.
· Conducting quality assurance and safety checks on all equipment.
· Providing recommendations about new features and product improvements.
· Attending workshops to remain abreast of industry developments.
· Completing service reports and presenting findings to Managers on a regular basis and completing reports to Managers.
· Carrying out planned preventative maintenance and calibration traceable to national standards to the ISO 17025 standard.
The Requirements:
- Technical qualification with experience in general engineering, electronics, mechanics and calibration.
- Ideally you will be a field-based Service Engineer with experience of using workshop tools however, candidates who can demonstrate strong transferable skills such as mechanics, electricians and those that operate in technology will be considered as full training is offered.
- Using various strategies and tools to provide effective solutions to customers' concerns. Excellent active listening and customer service skills. Promptly following up on service requests and providing customer feedback.
- Communicating with customers, colleagues, and other technicians to ensure that services are delivered effectively.
- Able to work independently and as part of a team with the ability to deal with multiple requests and remain professional under pressure.
- Superb work ethic and a growth mindset.
- Able to travel when required to the manufacturers for training, some of which are based in the EU, USA and Canada.
- Basic computer skills.
In Return:
- Excellent salary, annual bonus, company vehicle, DIS, Pension, O/T and subsistence, various manufacturer training sites around the world plus a regular training plan. Hours of work will be 9am-5pm. Real opportunities for career advancement as the company expands.
To apply: email your CV to our retained consultants FAO Alison Poole asp@kendallpoole.com. Suitable candidates will be contacted within 3 weeks.
